tag:blogger.com,1999:blog-6606798.post3745530976694057112..comments2024-03-28T22:32:50.562+00:00Comments on Liberal England: Is Statcounter still having problems?Jonathan Calderhttp://www.blogger.com/profile/00730157683743989696noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6606798.post-69413900635094928442008-08-15T20:37:00.000+01:002008-08-15T20:37:00.000+01:00Many thanks for this.As I say, my Statcounter came...Many thanks for this.<BR/><BR/>As I say, my Statcounter came back in a couple of days and has been fine ever since.<BR/><BR/>But I think some other people may find this useful.Jonathan Calderhttps://www.blogger.com/profile/00730157683743989696noreply@blogger.comtag:blogger.com,1999:blog-6606798.post-49459020462152531482008-08-15T19:36:00.000+01:002008-08-15T19:36:00.000+01:00Hi Jonathon,I apologise for the inconvenience. Sta...Hi Jonathon,<BR/><BR/>I apologise for the inconvenience. StatCounter is up and running at 100% and handling its billions of hits each day, so it is not a problem at our end, but I'll do my best to help you and any of your readers out.<BR/><BR/>Have you installed any software on your pc recently? Some software alters your hosts file which makes StatCounter inaccessible.<BR/><BR/>Does your hosts file contain this line?<BR/><BR/>www.statcounter.com 127.0.0.1<BR/><BR/>Your hosts file can be found in the following locations.<BR/><BR/>Windows 95/98/Me c:\windows\hosts<BR/><BR/>Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts<BR/><BR/>Windows XP Home c:\windows\system32\drivers\etc\hosts<BR/><BR/>Open it up with a program like notepad and remove the line.<BR/><BR/>For Windows Vista<BR/><BR/>1) Browse to Start -> All Programs -> Accessories<BR/>2) Right click "Notepad" and select "Run as administrator"<BR/>3) Click "Continue" on the UAC prompt<BR/>4) Click File -> Open<BR/>5) Browse to "C:\Windows\System32\Drivers\etc"<BR/>6) Change the file filter drop down box from "Text Documents (*.txt)" to "All Files (*.*)"<BR/>7) Select "hosts" and click "Open"<BR/>8) Remove the line and close Notepad. Save when prompted.<BR/><BR/>Do you have any antivirus/spyware software installed on your pc? Try to disable this. There is a known problem with Kaspersky Anti-Banner Option blocking StatCounter. You need to uninstall this or specifically allow StatCounter to be accessed.<BR/><BR/>If that does not resolve the problem then it is likely a problem with your ISP.<BR/><BR/>On windows this can be detected by clicking "start", then clicking "run"<BR/><BR/>Type "cmd" into the box and hit return.<BR/><BR/>Type "tracert www.statcounter.com" into the black box and hit return.<BR/><BR/>This will show where on the internet your connection is having trouble getting to StatCounter. You could send this report to your ISP and to us to investigate it further.<BR/><BR/>If that still doesn't work and you are using windows xp you can try:<BR/><BR/>- Left Click start menu<BR/>- Left Click control panel<BR/>- Left Click network connections<BR/>- Right click connection you use to access the internet<BR/>- Left Click properties<BR/>- In the general tab, left click Internet protocol (TCP/IP)<BR/>- Left click properties<BR/>- In the General Tab, click obtain IP Address automatically<BR/>- Also click obtain DNS Server Address automatically<BR/>- Click ok<BR/>- Restart your computer because it may not work instantly<BR/><BR/>If we can help you further please do not hesitate to contact us at support at statcounter dot com<BR/><BR/>All the best,<BR/><BR/>AodhanAnonymousnoreply@blogger.com