Leadbetter writes:
Dougald's School of Everything is worth investigating too.Ivan Illich's genius was to realise, 30 years ago, that this would be not just desirable but would become a necessity. A tax-funded public sector built around passive consumers cannot hope to keep meeting people's rising expectations for tailored services.
The only way to personalise services to different needs, on a grand scale and at affordable cost, is to motivate and equip the users to become players, not spectators. Imagine an education system built around the participatory principles of Wikipedia, or a social care system that was as simple to take part in as eBay. In future we will need public services produced by the masses, not just for the masses.
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